Faq Jargon Buster

Q: Where can I get assistance?
If you have any queries about pocket scales or electronic scales please email us via the ‘Contact’ section of the website. You can also write to us at DIGITAL SCALES2U Interpost 94 Queens Crescent London, NW5 4DY.
 
Q: What if I decide the digital scale is not to my taste when it arrives?
You can return any of our digital scales within 14 days of purchase.
 
Q: What reassurance can you provide me about security when purchasing electronic scales on your website?
We protect your data by usinga128bit SSL encryption process. When you are checking out a padlock symbol will appear in the top right hand corner of the page. This symbol confirms that SSL is working to safeguard your details. Please contact us via the ‘Contact’ page if you would like further reassurance about buying digital scales from us online.
 
Q: How will my details be used?
We do not share the personal details of our customers with any 3rd parties.
 
Q: How long will I have to wait for my digital scales?
Orders for our weighting scales placed before 4pm are delivered the next working day.
 
Q: Can I enter a different delivery address to the billing address?
Yes, if you purchase a digital scale via the website. During checkout you will be given the option to write in an address to have your digital scale sent to once the card billing address has been verified.
 
Q: Can you deliver my electronic scale at a certain time?
We use 3rd party couriers to send our weighting scales, so we cannot arrange for items to be delivered at a certain time.
 
Q: What do I do if I discover my item has been damaged during delivery?
It is important that you check for any damage caused by delivery. For example, if the box is damaged in any way, or if it looks as though it has been interfered with. You will need to write this down on the courier’s sheet, which you sign. We can then receive or replace an item by ensuring the courier company accepts responsibility for the damage it has caused. If no note is made, we will unlikely be able to replace your digital pocket scales.
 
Q: How soon do I need to let you know if I realise a problem?
You need to let us know within 48 hours of delivery.
 
Q: What should I do if nothing arrives?
Please tell us within 5 days of when the item should have been delivered. We will be unable to rectify the situation if you leave it longer than this.
 
Q: What do I do if the digital scale is damaged?
Please contact us immediately and we will resolve your issue.
 
Q: What is your timeframe for replacing or refunding an item?
Within 2 working days unless there are extenuating reasons, which prevent this.
 
Q: What should I do if I am sent the wrong electronic scale?
Please contact us straight away and we will the resolve the issue.
 
Q: What happens if my digital scale breaks during the Warranty Period?
If your digital scale breaks whilst it still under guarantee, we will repair or replace it.
 
Q: Do I need to label a returns package with an RMA number?
To receive a refund or replace quickly you need to label returns packages with reference details. Please include full details on the package itself and enclose copies of all invoices with the returned goods.
 
Q: Are your digital scales sturdy?
Our digital scales specify the maximum weights will weigh effectively. Please bear this in mind when purchasing items.